Gregory James Company, Inc.: Using technology to improve your customer experience
At Gregory James Company, Inc., we have a confession to make. We always have the latest nerdy gadgets. We use the latest technology around to bring you high-quality, accurate appraisals.
If you ask the average appraiser, most will agree that much has changed with nearly every aspect of the appraisal business. We put quality first but we know that speed is when ordering an appraisal and we've found that the best place to save time is in our our workflow. In our effort to be the best we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and excellent customer service.
Experience the difference a tech savvy appraiser can makeContact us today
Enhancing the ordering experience
In the past, a lot of our orders were delivered via fax and were confirmed with phone calls once we got back into the office. It might be hours before a client even knew if we could do the order. Things are quite a bit different different now. These days, when orders are entered on the website, we receive a mobile notification. We can even log into this site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Gregory James Company, Inc. understands that real estate is all about speed. We utilize our resources to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Secure report delivery
At the least, you can expect us to deliver your final report electronically as a PDF. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much more efficient than when everything was on paper. But,we've even been able to enhance report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because of the file size? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. Best of all, the file is hosted on our site for 90 days. So if you lose the file, you can log back into our site and retrieve it without having to wait on us to send it again.
Innovative technology in the field
Gathering the data for an appraisal is an intensive process.. We spend much of our time collecting the facts on the subject property, as well as the local market data and trends. Gregory James Company, Inc. employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on site. Rather than using a clumsy, outdated tape measure, more and more appraisers are employing accurate laser measuring devices, making even hard to reach areas accesible.
We combine all of these different technologies to ensure your final report is complete and accurate, requiring fewer call-backs and revisions. This can be a real money saver for busy appraisal clients.
Simplified digital work files
It would be great if appraisers could never have to think about an appraisal again after submitting it to the client. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Gregory James Company, Inc. leverages our experience with to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall just what that assignment was about.
We wanted to give you a bit of insight into how we use technology daily. Using the right tools, along with the appraisal know-how you expect allows the appraiser to deliver reports more efficiently, with a higher level of accuracy. The goal is to lower costs, and ultimately save you, our cilent, time and money.